Return Policy Page

At Flipzon.pk, customer satisfaction is our top priority. We offer a 7-day return and refund policy to ensure you shop with confidence.

1. Return Period

You have 7 calendar days from the date of delivery to request a return or refund.

2. Conditions for Return

To be eligible for a return:

• The item must be unused, unworn, and in the same original condition.
• All tags, labels, and original packaging must be intact.
• The item must not be damaged due to misuse or mishandling.
• Proof of purchase (order number or invoice) is required.

3. Non-Returnable Items

• The following items cannot be returned:
• Perishable goods (food, flowers, etc.)
• Personal care items (cosmetics, hygiene products)
• Custom or personalized products
• Digital downloads or software
• Items marked as "Final Sale" or "Non-Returnable"

4. Return Process

• To initiate a return:
• Contact us at support@flipzon.pk or call [Your Phone Number] within 7 days of delivery.
• Provide your order number and reason for return.
• Our team will approve the request and provide return instructions.
• Pack the item securely and send it to our return address.

5. Refund Process

• Once we receive and inspect your returned item:
• Approved returns will be refunded within 3–5 business days.
• Refunds will be issued via the original payment method (bank transfer, credit/debit card, or digital wallet).
• Shipping charges are non-refundable unless the return is due to our error (wrong item, defective product)

6. Exchanges

If you need a different size or color, please request an exchange instead of a return. Exchanges are subject to stock availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange a free return and send a replacement at no extra cost.

8. Contact Us

For any return or refund queries:

Email: support@flipzon.pk

Phone: 03002208892